Cancellation and Refund policy

Thank you for purchasing one of the courses at learn.redcliffe.ac.uk operated by Redcliffe College.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course from learn.redcliffe.ac.uk, you agree to our Privacy Policy, Terms of Use and Refund Policy.

As with any online purchase under UK law you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy. 

We offer a 14 day money back guarantee on our courses and a refund will be issued if:

  • you have requested it within the 14 day cooling off period;
  • you have not accessed the course.

 

The 14 day cooling off period begins from the day you made the purchase.

 

Once your access to the paid course has been removed under this policy you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate.

 

After the 14-day period you will no longer be eligible and won’t be able to receive a refund.

 

Orders for Products to be fulfilled by a third party  (“Third Party Products”)

If you have purchased a Third Party Product for sale through the XXXXXXXXX website, including, for example, an assessment or examination offered and administered by third party providers, your contract for sale is made directly between you and the third party seller.

Before your order is processed and forwarded to the third party seller, we may in certain circumstances be able to cancel and process a refund if you do not meet the eligibility criteria or if you have purchased the Third Party Product in error and notify us promptly. In all other events and for orders that have been processed and forwarded to the third party seller, please refer to the third party seller’s refunds policy.

 

How to request a refund

To request a refund or cancellation, contact us at accountant@redcliffe.ac.uk with your email address, order number and reason for the request.

 

Refunds: Duplicate payment

Refund of any duplicate payment made by the delegate will be processed within 14 days of the request being received by Redcliffe College.

 

When and how we issue refunds

Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14 days

If you are entitled to a refund we will refund you via the same source (original method of payment) used by you to pay for the Product(s).